Call Us: 1800 616 930

Frequently Asked Questions

Frequently Asked Questions

Why chose HY.GIENE Australia products?

HY.GIENE Australia has a clear focus on reducing the amount of chemicals that need to be used. The HY.GIENE System is a unique streamlined approach to quoting products and prices. Our goal is to rationalise the chemicals used by clients to reduce the impact on the environment.

  • We have over 20 years’ experience in the chemical field
  • We are proudly Australian made and owned.
  • We service multiple industries across Australia and Oceania, Indonesia, New Zealand and the United Arab Emirates with our first-class reputation and well-respected brand.
Can I phone through my order or enquiry?

It is preferred to place your order through our website shopping cart to eliminate any confusion or miscommunication.

If you have any specific order requirements, contact us between 9am and 5pm Monday to Friday on 1800 616 930 or if you are calling from outside Australia, contact us on (613) 9729 3946

Do you ship to my location?

HY.GIENE Australia proudly serve customers across the globe. We have domestic and international distributors to ensure everyone can get access to our products. So yes, we can ship to your location.

How do I become a distributor oh HY.GIENE Australia products?

To become a proud distributor of HY.GIENE products, submit an enquiry via the ‘Contact’ page or alternatively, email us at

What do I do if I have a question or concern about my order?

Our technical support team are always willing to help with any enquiries. Call us on 1800 616 930 or if you are calling from outside Australia, contact us on (613) 9729 3946.

How can I set up an account with HY.GIENE Australia?

To set up an account via the HY.GIENE Australia website, please fill in the enquiry form on the ‘Contact’ page and specify that you would like to set up an account.